Help and support
Convenabl is in alpha, and we read everything. If something is broken or confusing, tell us — it genuinely shapes what we fix next.
Contact us
Email support@convenabl.com. Please say what you were doing, which room, and roughly when.
Quick fixes
- Nobody can hear me
- Check you are unmuted and that your browser has microphone permission for Convenabl. If you changed headphones mid-room, pick the right microphone again in Settings.
- I can't hear the room
- Tap the room once — some browsers hold audio back until you interact with the page. Then check your output device in Settings.
- I keep dropping out
- Convenabl reconnects on its own and always brings you back muted. If it keeps happening, switch between Wi-Fi and mobile data once.
- My recording or recap hasn't appeared
- Recordings finish processing after the room ends and can take a few minutes. Recaps are only produced for public rooms with a completed recording.
- Billing or Premium
- Manage or cancel from the Premium page. Cancelling keeps your access until the end of the period you paid for.
Safety
To report harassment, impersonation, prohibited content or a copyright concern, use the reporting form. Our Community Guidelines explain what we act on.