Help and support

Email support@convenabl.com. Please say what you were doing, which room, and roughly when.

Nobody can hear me

Check you are unmuted and that your browser has microphone permission for Convenabl. If you changed headphones mid-room, pick the right microphone again in Settings.

I can't hear the room

Tap the room once — some browsers hold audio back until you interact with the page. Then check your output device in Settings.

I keep dropping out

Convenabl reconnects on its own and always brings you back muted. If it keeps happening, switch between Wi-Fi and mobile data once.

My recording or recap hasn't appeared

Recordings finish processing after the room ends and can take a few minutes. Recaps are only produced for public rooms with a completed recording.

Billing or Premium

Manage or cancel from the Premium page. Cancelling keeps your access until the end of the period you paid for.

New to Convenabl? Follow short guides for starting rooms, creating communities, inviting LinkedIn connections, and networking.

Browse answers about rooms, audio, communities, accounts, privacy, and Premium.

To report harassment, impersonation, prohibited content or a copyright concern, use the reporting form. Our Community Guidelines explain what we act on.